Shipping policy

Shipping costs for Germany:
Free shipping from 16 cups!
From 8 cups: shipping costs € 6.90
<8 cups: shipping costs € 6.90 plus € 10.00 surcharge for small quantities.

Shipping information:
The dispatch takes place in ecological insulation packaging made of straw with the addition of dry ice for active cooling with next-day delivery by DPD (Austria: UPS)
Since the effort for this is quite high, we unfortunately have to order 10 cups when ordering less than 8 cups
Calculate surcharge for small quantities.

We ship on Tuesdays, Wednesdays and Thursdays.
If you order by Tuesday 10:00, we will send your ice cream on Tuesday, it will then arrive at your place presumably on Wednesday by DPD.
If you order by 10:00 on Wednesday, your ice cream will arrive on Thursday by DPD.
If you order by 10:00 on Thursday, your ice cream will arrive on Friday by DPD.
Different times apply to Austria; these are displayed on the pages of the individual varieties. When shipping to Austria, different shipping costs apply, these are displayed in the checkout process.

Please make sure someone is home all day.
You will receive a tracking number by email with which you can track your parcel at any time, on the morning of delivery you will see a time window of 2 hours under this link within which the parcel will arrive at you.

Our recommendation in order not to have to wait at home:
You can also put the ice cream on one DPD parcel shop (Austria: UPS Access Point) in your area.
You can get the closest onehere click search, and then enter the delivery address. Many of these parcel shops are open into the evening. So you can easily pick up the package in the evening and don't have to be on the lookout all day.

You can also have the ice cream sent to your office.
On public holidays during the week, the shipping and / or delivery days may be postponed. The currently valid delivery date is always indicated on each variety page.